Lumana for retail
Improve operational efficiency and guest experiences with real-time video intelligence and agentic AI.
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AI video security for safer, smarter operations
Transform any camera into an AI agent that monitors, investigates, and acts when it matters most.
Protect your organization with AI agents
Deploy AI agents to continuously monitor risk, surface critical events, and streamline response.
Automate monitoring
Deploy AI agents to automatically monitor your environment and send real-time notifications to your staff for trespassing, long lines, unauthorized access, and more.
Respond as incidents unfold
Speed up response to real-world events with minimal manual effort by triggering audible messages, alarms, and actions across third-party systems via API or GPIO.
Conduct an investigation in seconds
Accelerate incident reviews by scrubbing through millions of hours of footage in seconds using simple natural-language text prompts and multi-parameter filters.
Identify potential issues before they arise
Turn raw video into actionable insights with agentic AI and visual dashboards that help retail leaders monitor wait times, line-length, and customer service metrics.
The Lumana platform
Modernize video security with next-gen AI that integrates seamlessly into your existing environment.
Enterprise-grade features. Always included.
Lifetime warranty for predictable system costs
Industry-leading AI features and capabilities
Hybrid-cloud reliability and performance
No port forwarding or VPN for secure access
Unlimited cameras, users, and cloud archiving
Bandwidth-friendly with real-time AI processing
Automatic updates for new AI and upgrades
Dedicated onboarding, training, and support
Frequently asked questions
How can Lumana help retail managers reduce shrink and theft?
Lumana’s Smart Search allows loss prevention teams to scrub through millions of hours of video in seconds using multi-parameter filters, such as searching for an adult male in a black shirt carrying a specific bag. This accelerates investigations into suspicious activity significantly compared to traditional systems.
Does Lumana provide insights into customer traffic and behavior?
Yes. Retailers can use occupancy tracking and real-time dashboards to understand peak traffic times, entrance/exit counts, and space utilization to improve staffing and store layouts.
Can I receive alerts for known offenders entering the store?
Lumana’s facial recognition allows you to upload "untrusted" lists and receive real-time alerts the moment a known offender is detected on-site, enabling a proactive response to potential theft.
Does Lumana help detect fraud or errors at self-checkout lanes?
By combining AI video analytics with POS integration, Lumana flags high-risk events like full carts bypassing self-checkout lanes. It also monitors for abnormal transaction amounts or registers opening without a customer present, allowing teams to intervene in real-time or build evidence cases with synchronized video timestamps.
Can I manage security across multiple store locations from a single login?
Yes. Lumana’s centralized cloud management allows you to view live feeds, manage alerts, and conduct searches across all your locations from one dashboard. You can create global "untrusted" lists so that if a known shoplifter is identified in one store, all other managers in the region are instantly alerted if that individual enters their location.
